Privacy Policy

Privacy Policy

Introduction

Welcome to https://collision-repair-experience.dentrepair-talk.com (referring to our company as “we,” “us,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our website at https://collision-repair-experience.dentrepair-talk.com
  2. Any applications or services offered through our platform
  3. Interactions with our users through emails, calls, texts (SMS), and other communication channels

Please note that this policy does not extend to third-party platforms, apps, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy governs your interactions when:

  1. You use our applications and services as an authorized user.
  2. You visit our websites linked to this policy.
  3. You receive communications from us, including newsletters, promotional emails, or any other form of contact.

Personal Data Collection

We collect various types of personal data (referred to as “Personal Data” or “information”) when you interact with us in the ways described above. This includes:

  1. Account Information: Details related to your account creation and management, such as usernames, passwords, and profile settings.
  2. Payment Information: Data associated with your payment methods, including credit card numbers, billing addresses, and transaction history.
  3. Financial Information: Records of financial transactions, bank account details (where provided), and payment processing data.
  4. Purchase Information: Details about products or services you’ve purchased from us, including order numbers, purchase dates, and quantities.
  5. Mobile Device Identifiers: Unique device IDs, advertising IDs, or similar identifiers associated with your mobile devices when you use our apps.
  6. Location Data: Information about your geographic location, such as IP addresses, GPS data, or postcodes, which we collect when you interact with our services.
  7. Feedback: Any comments, reviews, or ratings you provide to us.
  8. Social Media Information: If you choose to connect our services to your social media accounts, we may receive information from these platforms.
  9. Product Information: Details about products you show interest in or purchase on our site.

We collect this data through direct input by users, tracking technologies (like cookies and pixel tags), and third-party service providers who assist us in delivering services and analyzing user interactions.

Cookies

We use cookies to enhance your experience and understand how visitors interact with our website. Cookies are small text files stored on your device that serve various purposes:

  1. Strictly Necessary: These ensure basic functions of the site, such as enabling you to navigate through pages.
  2. Preference: They remember your preferences for a personalized experience.
  3. Analytics: Used by analytics tools to collect aggregated data about how visitors use our site.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your cookie settings. Please note that disabling certain cookies may impact your user experience.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of information:

  • Account Information: Retained while your account is active, and for a reasonable period after account termination (to comply with legal obligations).
  • Payment and Financial Data: Typically kept for 7 years due to tax and accounting requirements.
  • Purchase History: May be retained for up to 10 years for record-keeping purposes.
  • Other Personal Data: Deleted or anonymized once the purpose for collection is fulfilled, in accordance with data protection laws.

Security Measures

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data at rest and in transit.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security assessments and updates to our systems.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us, and we will take appropriate steps to delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access to and request copies of your data.
  • Rectification (correction) or erasure (deletion) of inaccurate or incomplete data.
  • Restriction or objection to the processing of your data under specific circumstances.
  • Data portability, allowing you to receive a copy of your data in a structured, commonly used format.
  • The right not to be subject to automated decision-making or profiling.
  • The right to file appeals or complaints with relevant supervisory authorities.

To exercise these rights, please contact our privacy team at the details provided below. We will respond within a reasonable timeframe as per applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, or if you wish to exercise your rights as described above, please contact us: